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Choose a topic and we’ll direct you to the appropriate information.

General Inquiries (Schools)

School information request

Corporate information request

Contract renewal

Update on a school service (discount, scheduled session, etc.)

Ordering

Lost webcode

Parent/Guardian Information

First Name

Last Name

Email Address

Phone Number

Relationship to Student

Street Address

Unit/Apt

City

Province

Postal Code

Student Information

First Name

Last Name

School

School Year of Photos Desired

Homeroom

Grade

You will receive an email from our customer service team within 24-48 hours once your request has been approved and completed.

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Order not received

Missing or damaged item

Problem with payment

Order modification

Issues related to student information

Wrong student associated with webcode

First name/last name error

School Name

Student's First Name

Student's Last Name

Parent's First Name

Parent's Last Name

Parent's Email

Parent's Phone Number

Indicate the exact first and last name to appear

* Please note that we can only make corrections to spelling or adjust the sequence of names if more than one is provided. All requests for legal name changes, gender changes, etc. must be made to the school board so that the name can be changed in the school file.

En envoyant le formulaire, je reconnais que toutes les informations sont correctes et que j'ai l'autorité nécessaire en tant que parent ou tuteur de la personne concernée. Les informations fournies ne seront utilisées par Studio Pomme Verte qu'à des fins d'identification. Ce site est protégé par reCAPTCHA, la politique de confidentialité et les conditions d'utilisation de Google s'appliquent.

Photos are missing from the webcode

Website

Help with placing an order

Problem with the website

Photo session information

Photo day information

To obtain information about the date, time, location, how it works, etc., please contact the school. Your school will be able to provide you with exact information.
Before photo day

Plan to have your hair cut about a week before the shoot, if necessary.
Make sure your outfit or uniform for the day of the photo is spotless, clean and well pressed.
Have you thought about practicing your smile so that it looks perfect and natural on photo day?

Photo day

Wear clothes that make you feel comfortable and confident.
If you wear glasses, don't hesitate to wear them on the day of the photo: our photographers are trained to reduce the effect of reflections.
If necessary, remember to bring what you need for touch-ups just before the photo (hair, make-up, etc.).
For graduation photos, all photo accessories are provided (gown, cap, diploma, etc.).

After photo day

In order to access your photos, you will receive a webcode to log in to our website. Depending on how your school operates, you will either receive the webcode directly after the photo shoot, and the photos will be online within 5 working days of the photo shoot, or you will receive the webcode at the school approximately 7 working days after the photo shoot.

If you need more information, please fill out the following form:

Retake information

If you missed the date of the photo shoot or would like to retake your photo because you're not satisfied with the result, here's the information about retakes:

Check with the school to find out if there will be a retake at the school and obtain information about the date and how it will work.
If no retakes are scheduled at the school, we offer pop-up retakes held in different Quebec hotels in November, January and April of each year. You can contact customer service one month in advance to obtain registration information, locations and dates.

If you need more information, please fill out the following form:

For any questions or requests

Our team is here to answer all your questions and requests.

Quebec

Phone: 514-667-3623
Toll-free: 1-866-883-8966
9am – 5pm Monday to Friday
9350 de l'Esplanade Ave.
Montreal, QC H2N 1V6
service@greenapplestudio.ca

Ontario

Toll-free: 1-866-883-8966
9am – 5pm Monday to Friday
service@greenapplestudio.ca